OUR POLICIES

Ordering:

Orders may be placed on-line through our secure server or by phone, mail, or fax.

Shipping and Handling:

All orders are shipped UPS Ground. Tracking numbers are available upon request.  

2nd Day Air and Next Day Air are available for an additional cost.

A $10 oversize charge may apply to furniture and large items.

Shipments to Canada may have additional customs charges, customer will be responsible for any customs or duty charges.

Please e-mail us regarding international orders.  

Our Guarantee:

All returns must be authorized by CoolClockShop.com first.

If for some reason you are not satisfied with your purchase, send back the item insured, in original condition and packing container, within 30 days of purchase. We will issue a credit, exchange, or refund minus a 20% restocking fee. All shipping costs are non-refundable (except damage). 

Forms of Payment:

We will accept payments made by Master Card, Visa, American Express, Discover, checks and money order.

Sales Tax:

We collect sales tax when the billing address is in the state of Ohio.

Our Commitment to Privacy:
Last revised 2 Sep 2009

Connie Coultrap and Associates and our brands, which include but are not limited to http://www.funkylights.com/, http://www.coolclockshop.com/, http://www.designerfabricsoutlet.com/, and http://www.commercialinteriorsoutlet.com/, value our customers and respect your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time."

If you have any questions about our privacy policy, please contact us as described in the section entitled, "Contact Us".