OUR POLICIES

Ordering:

Orders may be placed on-line through our secure server or by phone, mail, or fax.

Shipping and Handling:

All orders are shipped UPS Ground. Tracking numbers are available upon request.  

2nd Day Air and Next Day Air are available for an additional cost.

Please e-mail us regarding international orders.  

Our Guarantee:

All returns must be authorized by CoolClockShop.com first.

If for some reason you are not satisfied with your purchase, send back the item insured, in original condition and packing container, within 30 days of purchase. We will issue a credit, exchange, or refund. All shipping costs are non-refundable (except damage).

Forms of Payment:

We will accept payments made by Master Card, Visa, American Express, Discover, checks and money order.

Sales Tax:

We collect sales tax when the billing address is in the state of Ohio.